Frequently Asked Questions

If you’ve recently received correspondence from Fannie Mae or Freddie Mac regarding the transfer of your mortgage loan, it’s because they’ve acquired it from your lender or its previous holder. Federal regulations mandate such notifications whenever there’s a change in ownership of a mortgage loan. If the communication mentions Hyrex Servicing, LLC (“Hyrex Servicing”) as your loan servicer, it’s because Hyrex Servicing has acquired the rights to service your mortgage loan on behalf of Fannie Mae or Freddie Mac. However, it’s important to note that while Hyrex Servicing owns these servicing rights, it doesn’t directly handle mortgage servicing activities. Instead, it has engaged a sub-servicer to manage the day-to-day servicing tasks, including customer support and payment processing. If you’re yet to make your initial payment, kindly await a welcome letter (a “Notice of Servicing Transfer”) from your new sub-servicer, which will provide guidance on where to direct your mortgage payments. Please refrain from sending payments directly to Hyrex Servicing. For further clarification on Hyrex Servicing’s role, please refer to the details below.

Hyrex Servicing is not involved in originating or servicing mortgage loans. If you’ve received communication from Hyrex Servicing or from Fannie Mae or Freddie Mac mentioning Hyrex Servicing, it’s because it has acquired the rights to service your mortgage loan, commonly referred to as “mortgage servicing rights.” These rights entail the contractual responsibility to service a mortgage loan on behalf of an investor like Fannie Mae or Freddie Mac, who owns the loan. While Hyrex Servicing possesses these servicing rights, it doesn’t engage in mortgage servicing operations directly. Instead, Hyrex Servicing has enlisted a sub-servicer to handle the servicing duties on its behalf. This sub-servicer is responsible for managing the day-to-day servicing tasks, including customer assistance and payment handling.

The Gramm-Leach-Bliley Act (“GLBA”) mandates that financial institutions like Hyrex Servicing send annual privacy notices to their customers. These notices outline whether and how financial institutions, such as Hyrex Servicing, may share consumers’ nonpublic personal information. If a financial institution intends to share this information with an external third party, apart from certain permitted uses stipulated in the GLBA, it generally must inform consumers of their right to opt out of such sharing and provide instructions on how to exercise this right. The privacy notice you received provides details about Hyrex Servicing’s information-sharing practices. Most communications regarding your mortgage loan will be handled by the sub-servicer responsible for servicing your loan on Hyrex Servicing’s behalf.

Phone: (833) 439-1997
Email: query@hyrexservicing.com
Hyrex Servicing NMLS ID#: 3042